FAQ

We welcome you to browse through our collection of patterned paint rollers and get the inspiration to paint beautiful designs in your home.  We hope to help DIY decorators personalize their homes in a fun and accessible way. 

PRODUCT INFORMATION

What are patterned paint rollers?

Patterned paint rollers are DIY tools used for customizing your walls and other surfaces with intricate designs.  You can think of pattern rollers like paintable wallpaper or a rolling stamp – wallpaper patterns that can simply be rolled on with paint.  You are not limited to painting on your walls, but can also incorporate the rollers into other DIY projects or crafts. Use your imagination or check out our blog for inspiration!

How do the patterned paint rollers work?

Painttern offers two types of applicators depending on what type of surface you are painting: the Foam Applicator (for walls, paper, wood) and the Multi Applicator (for fabrics).  Through the rolling mechanism, the applicators transfer a thin layer of paint onto the raised pattern of the rollers, which is then uniformly applied to your surface in a continuous motion.  The pattern rollers are a pliable material made of TPR (thermoplasticized rubber), which allows the patterns to be smoothly rolled onto the surface without slipping.

Do you have instructions for the application process?

Yes! Please refer to our ‘How To’ page for instructions for both the Foam Applicator and Multi Applicator.  The patterns may look intricate, but the application process is straightforward and easy to master.  If you’re worried about straight lines, you can use either painter’s tape or a laser level as a guide.  Keep in mind that there is also a margin for small variations as they will blend in with the rest of the pattern.   Any noticeable errors can always be redone with a fresh coat of paint. 

What paint do you recommend?

If you are painting on hard surfaces (e.g. walls, paper, wood), we recommend you use high-quality water-based/latex paint in a flat, matte finish.  Also, make sure the surface you are painting on is matte.  If you are painting on fabrics, we recommend you either use high-quality fabric paint or water-based/latex paint mixed with a textile medium. 

Can the pattern rollers be cleaned?

Yes! The patterned paint rollers and applicators can be easily cleaned with water and a little soap if necessary.  We also sell extra foam rollers for the Foam Applicator if you do not want to wash them or have multiple projects.  

PAYMENT & SHIPPING INFORMATION

What are my payment options?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Paypal.  For any purchases completed through Paypal, please ensure that you have your correct shipping address registered with your Paypal account. 

Do you charge sales tax?

Sales tax will be charged on all orders shipped to New York. 

How long does it take for orders to process?

Payments must be made in full and cleared before your order is shipped.  Orders are typically processed and shipped within 1-3 business days.

Can I cancel or change my order?

You may change or cancel your order if it has not been processed and shipped.  Contact us at info@painttern.com as soon as possible and we will do our best to accommodate. 

What are your shipping methods and rates?

All domestic orders are shipped by USPS Priority Mail, which takes between 1 and 3 business days for delivery, depending on your location.  The below shipping rates apply for domestic orders within the United States (based on pre-tax and pre-discount order totals):

Order Total
United States

Up to $25

$6

Up to $95

$10

Over $95

$16

All international orders are shipped by USPS First Class International Mail and delivery times will vary by country. There may be customs duties, taxes, brokerage fees, and/or VAT applied at delivery, which will vary by each country.  These charges are not included in the item price or shipping charges.  The customer will be responsible for those charges at delivery. The below shipping rates apply for international orders (based on pre-tax and pre-discount order totals):

Order Total
Canada
Other*

Up to $25

$12

$18

Up to $50

$16

$22

Up to $75

$20

$26

Over $75

$24

$30

*Other countries include: Australia, United Kingdom, Italy, Spain, Sweden.

If you need express shipping, please email us at info@painttern.com and we can arrange expedited shipping and handling for you depending on availability. 

What is your return policy?

At Painttern, we want you to be satisfied with your purchase.  All unopened, unused products can be returned to us within 14 days of receiving your order for a full refund less any shipping costs incurred and a 10% restocking fee.  Please email us at info@painttern.com for a return authorization number (RMA) prior to shipping the item back to us.  We will not accept returns without a RMA.  Please include a copy of your invoice and all original packaging.  Once the item is received, we will refund your original payment method for the item less shipping costs and a 10% restocking fee. 

When shipping the item back to us, please ensure it is properly packaged and insured for the full amount.  We are not responsible for lost packages or items that are damaged while in transit back to us. 

At this time, we do not accept exchanges. 

What if my package is damaged during shipment?

If we made an error with your order or your item was damaged during shipping, please contact us within 2 days of receiving your order at info@painttern.com and we will try to quickly resolve this for you.

If you have any other questions, please do not hesitate to message us at info@painttern.com